Refund policy

FLVME Return Policy

At FLVME, we want you to experience the ritual and atmosphere of our candles with complete confidence. If your purchase isn’t quite what you expected, we’re here to help.

14-Day Return Window

You have 14 days from the date you receive your FLVME candle to request a return. We believe in our craftsmanship and want you to love your candle as much as we loved making it.

Return Eligibility

  • Your candle must be unused, unlit, and in its original condition and packaging.

  • All accessories, story cards, and packaging must be included.

  • Please retain your receipt or proof of purchase.

How to Initiate a Return

To begin the return process, login on the site, you can find your order and initiate a return request. We’ll provide the return shipping label if your return is accepted. Please do not send items back without contacting us first—returns sent without prior approval cannot be accepted.

Damages and Issues

We carefully inspect every candle before it leaves our atelier. If your candle arrives damaged, defective, or you receive the wrong item, please contact us immediately at info@flvme.eu with photos and details. We’ll make it right—whether that means a replacement or a refund.

Exceptions & Non-Returnable Items

  • Custom or personalized candles (e.g., special engravings, limited editions) cannot be returned.

  • Sale items and gift cards are non-returnable.

  • We cannot accept returns on candles that have been lit or used.

If you have questions about a specific item, please contact us before purchasing.

Exchanges

If you wish to exchange a candle, please complete the return process and place a new order for the desired item once your return is accepted. This ensures you receive your replacement as quickly as possible.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your purchase within 14 days for any reason. The candle must remain unused, unlit, and in its original packaging, with proof of purchase included.

Refunds

Once we receive and inspect your return, we’ll notify you of your refund status. Approved refunds will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@flvme.eu.

For any questions about returns, exchanges, or your order, our founder Michael is here to help at info@flvme.eu.