Shipping policy

FLVME Shipping Policy

At FLVME, every candle is hand-poured, carefully cured, and thoughtfully packaged to ensure your experience begins the moment your order arrives. Our shipping policy reflects our commitment to craftsmanship, quality, and customer care.

Processing Times

  • All FLVME candles are made in small batches and require a curing period of approximately 7 days before they are ready to ship. This might mean that we are not always able to directly dispatch your order.

  • Orders are generally processed and dispatched within 2 business days after the curing period is complete.

  • During peak seasons or collection launches, processing times may be slightly longer. We will notify you of any significant delays.

Shipping Methods & Carriers

  • We ship from our atelier in the Netherlands via trusted carriers such as DHL or DPD (final carrier selection may be based on your location and service availability).

  • All orders are shipped with tracking, and you will receive a tracking number once your order leaves our atelier.

Shipping Rates

  • Shipping rates are calculated at checkout based on your delivery location, order size, and selected shipping method.

  • We currently ship within the European Union. For shipping outside the EU, please contact us at info@flvme.eu for a custom quote.

Packaging

  • Each candle is packaged in a custom FLVME box designed to protect the vessel and preserve the fragrance during transit.

  • We use eco-conscious, recyclable, and protective materials wherever possible.

Delivery Estimates

  • Estimated delivery times within the EU are 2-7 business days after dispatch, depending on your country and local carrier services.

  • Delivery times are estimates and not guaranteed, as delays may occur due to carrier issues, customs processing, or peak periods.

Order Issues & Damages

  • If your order arrives damaged, incomplete, or incorrect, please contact us at info@flvme.eu within 48 hours of delivery with photos and a description of the issue. We will work quickly to resolve any problems.

Special Considerations

  • Due to the artisanal nature of our products, slight variations in appearance are normal and part of the FLVME experience.

  • We do not ship to P.O. boxes or parcel lockers due to the fragile nature of our candles.

  • If you require expedited shipping or have special delivery requests, please contact us before placing your order.

If you have any questions about shipping, delivery, or your order status, please reach out to us at info@flvme.eu. We are always here to ensure your FLVME experience is exceptional from start to finish.